Support
Need help?
Email us at support@ketocakelab.com — we aim to reply within 2 business days.
When reporting a problem, it helps to include: your device model, iOS version, and a short description or screenshot of the issue.
Frequently asked questions
How do I manage or cancel my Lab Membership?
Subscriptions are managed by Apple. Open Settings → your name (Apple Account) → Subscriptions → KetoCakeLab to change plans or cancel. Cancelling at least 24 hours before the renewal date prevents the next charge. Deleting the app does not cancel a subscription.
How do I restore my membership on a new device?
Open the membership screen in the app and tap Restore purchases, signed in with the same Apple Account used for the original purchase.
I have an offer code — where do I enter it?
On the membership screen, tap "Have a code?" and follow Apple's redemption flow.
How do I request a refund?
Refunds for App Store purchases are handled by Apple: visit reportaproblem.apple.com and sign in with your Apple Account.
Are the nutritional values exact?
They are careful estimates calculated from ingredient databases. Actual values vary by brand and preparation. See our full disclaimer at ketocakelab.com/disclaimer.
Where are my pantry and shopping list stored?
Only on your device. Deleting the app deletes them.
Legal
- Privacy Policy: ketocakelab.com/privacy
- Terms of Use: ketocakelab.com/terms
- Disclaimer: ketocakelab.com/disclaimer
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